We help organisations
adopt and use AI.
Quietly. Carefully. Built around people.
A small studio.
New
AI is creating new ways of working, but we believe the people who understand the work best are the ones already doing it. If you redesign without them, critical details get missed and no one takes ownership.
State
The established state of your business is there for a reason: its processes work, or they fit into a wider ecosystem. Where they’re inefficient, the cause is usually that ecosystem of processes, not the process itself.
Design
Our approach is to design a service blueprint in a workshop with your team, mapping out your existing systems and processes to show who does what and how it all fits together. From there, people find for themselves where AI can best help, and this is often where their roles meet. Because they lead the change, the AI is better tailored to the task, everyone understands why, and the new way of working takes hold across the business.
What is a service blueprint?
A service blueprint maps your service from start to finish. It shows what your customer experiences alongside everything that happens behind the scenes to deliver it: who does what, when, and with which systems.
Once the whole service is laid out, the pain points become clear: the delays, the duplicated effort, and the moments where work passes from one person to another and something gets lost. Those handovers are where AI can help most, taking on the repetitive work so your people can focus on the parts that need their judgement.
- Pain point
- Handover
- Line of visibility
For all enquiries, contact dan@new.state.design